A few simple answers
What is your return policy?
We accept returns for ANY reason within 30 days of purchase. If for some reason a product is defective or damaged in shipping we'll send out a free replacement or provide a full refund. Please contact us for return instructions.
What are your shipping options?
We can ship worldwide, rates vary depending on location and items that are being shipped. As always, shipping is FREE on all orders over $50. You can find out more information about shipping on our shipping page: https://www.lumifice.com/pages/shipping
When will I receive my order?
You will receive your order within 3-5 business days. Orders generally ship within 24 hours from our distribution centers in California or Pennsylvania. International shipping times vary based on country.
Where is my order?
You can track your order anytime using our order tracking page: https://www.lumifice.com/apps/tracktor/track or directly on the USPS site after you receive your tracking number.
How do I install my LED Light Strips?
You can find detailed instructions on how to set up and install your Lumifice LED Light Strips on our installation How To page: https://lumifice.com/pages/how-to-install
Where can I download the app?
To download the free app you can scan the QR code that is on the LED light controller, or go to http://app.lumifice.com for links to the app stores to download.