FAQs
A few simple answers
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What is your return policy?
We accept returns for ANY reason within 30 days of purchase. If for some reason a product is defective or damaged in shipping we'll send out a free replacement or provide a full refund. Please contact us for return instructions.
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What are your shipping options?
We can ship worldwide, rates vary depending on location and items that are being shipped. As always, shipping is FREE on all orders over $50. You can find out more information about shipping on our shipping page: https://www.lumifice.com/pages/shipping
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When will I receive my order?
You will receive your order within 3-5 business days. Orders generally ship within 24 hours from our distribution centers in California or Pennsylvania. International shipping times vary based on country.
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Where is my order?
You can track your order anytime using our order tracking page: https://www.lumifice.com/apps/tracktor/track or directly on the USPS site after you receive your tracking number.
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How do I install my LED Light Strips?
You can find detailed instructions on how to set up and install your Lumifice LED Light Strips on our installation How To page: https://lumifice.com/pages/how-to-install
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Where can I download the app?
To download the free app you can scan the QR code that is on the LED light controller, or go to http://app.lumifice.com for links to the app stores to download.
