Return Policy
ORDER RETURNS/REFUND POLICY
Don't love your product? No worries! We offer free 30 day money back guarantee with a full refund on any unused item. We will send you a pre-paid shipping label for any returns within 30 days of unused items. If you would like a return, please contact us at info@lumifice.com to process your return.
If the following applies to your return, you can still return the item but it will follow our "Returns After 30 Days" policy (below)
- LED light strips have the backing removed to expose the adhesive
- LED light strips have been hung
- LED light strips have been cut
- Original packaging is missing or damaged.
- Any part of an item is missing (such as remote or power supply)
RETURNS AFTER 30 DAYS
All returns are subject to a 15% restocking/disposal and recycling fee on returns past 30-days from ordering. Any type of refund will be issued as store credit if returned after your 30-day window. You will need to pay for shipping back to us if returning items after 30 days.
REFUNDS
All orders will be refunded to the original payment method used in the purchase. Refunds will be processed within 24 hours.- All online orders using PayPal will be refunded to the original PayPal account.
- All online orders using Apple Pay will be refunded to the credit card associated with the Apple Pay account.
ORDER CANCELLATIONS
You can cancel your order within 24 hours from placing it before order is shipped out for a full refund no questions asked. Please email us at info@lumifice.com to cancel your order. If your order has already shipped, it will be processed as a return.
WRONG/INCOMPLETE ADDRESS
We are not responsible for any issues with shipping if a wrong address is entered and the product is returned. You will need to pay for shipping again if a wrong address is used.
If you have any other questions about refunds, returns or anything else - feel free to reach out to us at info@lumifice.com
